The ordered items are always shipped via the shipping option you have chosen unless you choose to pick them up at - Theodoor Sevenslaan 90/02 8500 Kortrijk.

For shipping charges the following shipping costs: rates for 2021 (incl.VAT)

For Belgium:

  • Shipping via Bpost: € 5.70
  • To Bpost collection point: € 4.40
  • To Bpost parcel locker: € 4.40
  • Pick-up in Kortrijk (BE): € 0.00

For the Netherlands:

  • Shipping via Bpost: € 16.40
  • To Bpost collection point: € 9.95
  • Pick-up in Kortrijk (BE): € 0.00

The shipment will be sent to you within 2 working days after receipt of payment, provided the ordered items are in stock. If this is not the case, we will contact you by e-mail.

Follow your shipment

Once the shipment has left for you, we will send you an email with the shipment number, so that you can track your shipment if desired.

Absent on delivery

If you are not at home when the goods are delivered, Bpost will put a card in the box, stating where and from when you can pick up the shipment there. You can also opt for the shipment to be relisted.

Incomplete or wrong order

We do our utmost to send your order to you as good, safe and cared as possible, but if there is something wrong with your order, or your order is incomplete, please notify the same day via one of the options on the Contact page . We will then consult with you as soon as possible and find a solution together.

Product does not meet your expectations

If the order does not meet your wishes, you can return the order at your own expense, provided that it does not concern hygienic items (eg yoni egg / stick, menstrual cup). You must make the return within 14 days after receiving the goods, stating the reason for return. Please also confirm by e-mail what the reasons are for your return. Please note that insufficiently stamped returns will not be accepted. The return shipment must be in original packaging and the items must be unused. You must send the return shipment to TANTRAYONIMASSAGE.COM - Theodoor Sevenslaan 90/02 8500 Kortrijk, Belgium.

The purchase price of the product will then be refunded to your account by as soon as possible. reserves the right to refuse returns or to refund only part of the amount paid, if it is suspected that the item has already been used, or if the item has been damaged as a result of use, or if the item has not been returned in the original packaging. also reserves the right to refuse returns if the item has not been returned within 14 days after delivery of the order, or has not been confirmed by e-mail with a reason.

Unforeseen circumstances

In case of unforeseen circumstances, cannot be held responsible for the late delivery of the goods. This includes serious interruptions in its own operations and / or the logistics chain.